FAQ

Overview

Coincurve delivers cryptocurrencies to your personal wallet within a few clicks of a button. No need to sign up, sign in or submit any personal ID documents. Our prices are cheap and fees are very simple. There are no hidden fees and you can rest assured that you have full control and own your coins at the end of the day.

We believe store of value comes from utility and use.
This is why we only offer cryptocurrencies that are
actually spendable to buy goods and globally accepted​.
This starts with Bitcoin and Bitcoin Cash.

Both bitcoin and bitcoin cash have the same mission to become the global digital currency for finance, commerce and payments. However, they have different technological agendas to achieve the same mission.
Both are valuable digital currencies built for payments.

There are no immediate urgencies to add more cryptocurrencies at the moment.

TROUBLESHOOT

After receiving your payment, Coincurve is required to verify your information before we can deliver you the coins. This process can take up to 1 hour. Please be patient and review the Terms of Service. if you haven’t received your coins after 24 hours, please contact us.

If Coincurve hasn’t sent you the coins, please contact us immediately! If we’ve already sent you the coins, they will be lost.

No, we do not offer refunds. Please review the Terms of Service and Refund Policy.​

The most common reason is that we never received your INTERAC e-Transfer payment within the 1-hour window after the payment instructions have been sent to you.

Cryptocurrency prices are highly volatile with dramatic fluctuations. In order to protect our customers and ourselves, we can only give a reasonable amount of time before the prices become unpredictable. This ensure a reasonable price protection for both customers and Coincurve.

We only accept CAD denominated flexepin vouchers. If you flexepin voucher is in another currency, it will not be accept in our system. For any other issues, please see flexepin support site.

GENERAL PRODUCT

You must have valid mobile number and access to INTERAC e-Transfer or flexepin to pay for the coins.​ Clear instructions are presented on the main homepage.

No.

No.

Mobile numbers acts as a credible source for a primary indentifier. Since we don’t collect any personal ID’s,
we required a valid mobile number.​

Yes. Receipts will be sent to you through email specified and through SMS.

Please see the limits schedule.​

Not at the moment, but we are always looking a more payment processing methods.​

WALLETS & ADDRESSES

A bitcoin wallet​ is a digital software wallet that holds your bitcoins.​

Yes. There are many types of wallets that you can set up. The three most common types of wallets are:

  • A web wallet is a wallet ​that you can signup online use it as your personal bitcoin bank. These are the most quick and easy to setup and generally secure.

  • A software wallet is a software that you can download on your computer. Software wallets are usually more complicated to manage but can provide slighlty more security.

  • A hardware wallet is a physical device similar to a USB thumb drive. Hardware wallets are more expensive but can provide the most security for your bitcoins.

Yes. All web or software wallets are free. Hardware wallets usually cost.

No. We believe that bitcoin is about control. Therefore our customers should have full control of their bitcoins and the freedom of selecting their own wallets.​

For web wallet, we recommend blockchain.com

For hardware wallet, we recommend Trezor or Nano Ledger.

No. Bitcoin and bitcoin cash are different digital currencies. They have completely different wallets and can’t be used interchangeably . You will lose your coins if you use the wrong wallet.​

Once you create wallet of your choice, you can generate multiple receiving public addresses. These addresses can be shared with the ​us or friends to deliver coins to you.

No. They are completely different wallets. Please always double check the accuracy before entering your receiving address.

Bitcoin and Bitcoin Cash addresses look very similar and often cause human mistakes with the user. Therefore, Bitcoin Cash Address (cashaddr) are a new addresses composition which make an obvious distinction with bitcoin addresses. Bitcoin Cash addresses are longer and start with different characters.

Pricing

We provide very simple and transparent fees.
Please review the latest fees on our pricing page.​

No.

No.

​No. Aside from the payment method fee, we don’t charge any additional fees.

Cryptocurrency prices are highly volatile with dramatic fluctuations. In order to protect our customers and ourselves, we force the system to provide a more relevant and updated market quote every 10 minutes. This ensure a reasonable price protection for both customers and Coincurve.

Security

Yes. We have the highest security standards for protecting your transaction and privacy.

Yes. ​We do not hold your bitcoins, you do! Once Coincurve has verified your information and send you the coins to your personal wallet, you have full control of your bitcoins.

Yes. We only hold your information for verification purposes.

Interac E-Transfer

INTERAC e-Transfer is a convenient way to send money to another Canadian bank account. All you need is access to online or mobile banking through a participating financial institution, and you can send money to an email address or mobile phone number without sharing any personal financial information.

Yes. It’s as quick as sending an email.​

Please allow up to 1 hour for us to process your INTERAC e-Transfer as we need to verify your information and transaction.

Over 250 financial institutions. For a complete list please see: https://interac.ca/en/interac-e-transfer-consumer.html​

Flexepin

Flexepin is like cash. You can use it​ to purchase online merchandise and pay utility bills.

If you don’t prefer to use a credit card for online shopping, flexepin can be used as a substitute. There are many global shops that accept flexepin.​ Please visit the flexepin website for more information.

Yes.

Flexepin vouchers can be purchased online or at physical stores in Canada.

The price ​ranges depending on the retailer and the amount you wish to buy. It is typically 5 – 10% of the voucher’s CAD amount.

No. flexepin vouchers are one-time use. To protect our customers, Coincurve does not allow partial amounts to be spent from flexepin vouchers.

No. Only CAD flexepin vouchers are accepted.​